Exchanges and Returns

Our product exchange policy aims to provide customers with total security regarding the products purchased in our store. All our products come with a warranty against manufacturing defects. We also perform exchanges for products that arrived differently from what was ordered by the customer.

If you receive a product from us with any manufacturing defect or different from what you ordered, follow the steps below to make the exchange: If more than 7 business days have passed and the product presents any flaw or defect, please contact us, providing your order number, the product to be returned, and the defect.

Once we receive the email, we will forward your request to our quality department for verification. Authorization from this department will be required for a possible exchange. After the analysis is conducted, we will contact you with the outcome and whether an exchange will be necessary. The deadline to request an exchange for this reason is 90 days after receiving the product. Please note that we will not perform exchanges or refunds after this period.

Your complaint will be analysed within a maximum of 7 business days, and if the problem is confirmed, we will contact you via email, and you can choose one of the following options:

Receive a refund of the amount paid. Receive a new product identical to the one ordered. Receive a product of similar value. Receive a coupon with the value of the product to use in future purchases.

The request for cancellation of virtual purchases must be made within 30 business days after the receipt date. For credit card refunds, our finance department has a maximum of 7 business days to process with the credit card issuer, and the deadline for the balance to return to your credit card is up to 120 days according to the card issuers and depends on your statement closing date. If a refund is necessary, it will be made to a checking account within a maximum of 10 business days after quality analysis and can only be made to an account with the same details that was used on our website.

In the case of products returned without prior notice, outside the deadline, with absence or discrepancy of items, without the label or invoice, they will be resent to the customers. The same applies to exchanges rejected after the analysis of the products by our quality department. 

Please note: JFimports is not responsible for the shipping expenses for returns followed by refunds, chargebacks, or exchanges for other products; this expense is the customer's responsibility.